Assignment - Digital R.I.C.H.E.S

  • Go through the points of the digital R.I.C.H.E.S with your business case in mind and write down what you would do in order to fulfill all parts of the framework.
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These replies are referred to the project I suggested in the previous page of the forum (a unified app to manage all different accounts)

Real time – All the money transfer have to be immediate. Ask a further payment for an instant wire nowadays is a nonsense.

Intelligence – Full complete information available on the screen is one step to intelligence. The second one is to suggest further possible actions at the right moment. A call to action that user has only to approve.

Contextual – If they receive a recurring payment (e.g. a salary or a pension) may they appreciate a reminder if at the end of the day there was not a credit? If they own cryptos, may they appreciate to read news about the market?

Human – I personally hate when companies make difficult to find their direct phone number or the customer service. An online chat seems to be the best way to reduce the costs and give human assistance.

Extendable – May we consider the possibility to release our own APIs ?

Social – May we in some way use our best customers as testimonials? Which kind of social information may they report to us?

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Real time – Care must be taken when selecting crypto tokens for payments, as crypto transaction confirmation times may vary and cause poor customer experience.

Intelligence – Add bread crumb-like step-by-step indication at the top of the UI. Provide additional cutomized information to user based on user action

Contextual – Provide latest crypto news from reputable sites to users based on their crypto transaction/interaction history

Human - Provide an easy transparent customer service experience. Actual people skills must be provided

Extendable – Rest API could be made available

Social – Have a proper social media presence, with customer reviews easily provided.

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Real time – All the tax you have to pay should be immediately occurred in real time

Intelligence – Detailed tracking and suggestion as a financial personal advisor - can help me identify which ares I need to focus on for monthly financial improvements (alerts based on percentage threshold increase/decrease compared to previous month for example)

Contextual – It would be nice if customers could receive up-to-date news about how the trend is going especially for tokens/ coins they are holding

Human – Instead of long hour waiting for direct phone service (typically in Canada) customer might opt for online chat which is quicker and more transparent

Extendable - We could consider emerging markets

Social – We might want to build online/ offline community where we constantly receive feedback from customers

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Real-Time
All the investments will be available to be made without leaving the app.

Intelligence
All the possible risk-free investments will be available to browse through inside of the app.

Contextual
They will be able to go through an assessment that will evaluate their current needs and recommend the best investment for them.

Human
Every client will be able to chat with a real person through email or chat. More significant clients will have an appointed phone help.

Extendable
Doesn’t make sense for us, unless we will be acquired by a bigger player.

Social
We will have an affiliate recommend-a-friend program.

Above I refer to the previous assignment

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INSURAPLANT APP
Real time – Immediate insurance coverage for ordered plants

Intelligence – Using origin trail API for tracking plant integrity and carbon footprint

Contextual – Premium valuation based on distance and season to give credibility in premium cost

Human – Online chats will preclude email communications, this way a 24/7 system can be implemented

Extendable - This insurance package could be offered in major urban centres globally

Social – Influencers and users will explain the value of insuring plants in lowering the time to creating the ideal indoor and or outdoor garden space

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  1. Real time: regarding being real time everything on the bookings and payments on the platform happens on exact timing as its been arranged.

  2. Intelligence: so far no platform has done such a thing that swaps a one sided benefit from the owner to both tenant and owners.

  3. Contextual: Using the protocol is bringing more rewards to the tenant, since it is more beneficial to the tenant then they rather go through our platform.

  4. Human: The user experience is a very important aspect, most of the users might not even be familiar with crypto , thats why our intention is to make as simple as possible

  5. Extendable: There are lots of options, such as bill payment services

  6. Social: There are lots of social possibilities in this space

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Hi. This is unfortunately confidential information that i can’t share in here

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Most details Reserved… please see my answet to BCM to understand why.

Involves existingly operational partners with some first-to-market innovations to be enabled through partnerships, BAAS solutions, and unique proprietary tech/ IP.

  1. Real time: propritary tech and innovations with partner offering very high scalable TPS, to be combined with API aggregator data, to enable real time data (also suitable for KYT / KYD edge)

  2. Intelligence: within the super app, a wealth of data from each app component (sub-app) will inform and enable the other. With open banking API’s (& some elements of Open Finance) will look to improve both finances & lifestyle

  3. Contextual: Existing services (relating to partners) in question serve businesses and retail customers in regards, business expenses, business travel, local payments, overseas transfers. Without giving away what new partners will bring to existing services I can say th eimprovements to te product / service stack will be of great utility in both a lockdown and normal environment (in UK we are in lockdown potential until the summer, & aiming to launch partner integrations beforehand)

  4. Human: There will be more cost involved with human-to-human communication than in most Fintechs and this is possible due to existing services in operation with high value customers. However, (human) chat bots will need to take some of the strain off of this as customer base grows. When ultimately seekig mass more global market, premium services will need to be tiered, with free access for email & automated chat bot. Premium subscription will cover cost of human interaction for customers that really do need it. Community forum to run concurrentlt in a similar format to this forum so that company can advise & take feedback but also enabling peer-to-peer interaction for some of the simpler (non technical) queries that are universal / non-sensitive.

  5. Extendable: this will be a universal super app, in a similar vein to Alipay, Tinkoff & Revolut, therefore it will extend into many product areas. And then many markets (regions), aiming to be increasingly inclusive (& starting from an exclusive base)

  6. Social: social elements will be incorporated via the lifestyle services, extendable to small circles of friends and family. And also embedded into the security monitoring elements of physical assets

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Real time – The transactions must be instant as nobody likes to wait.

Intelligence – To be dumb-proof as to reduce the barrier entry

Contextual – As they own the property/invest in it, would they want updates and news about other areas of interest in the industry?

Human – By capitalizing on AI Bots, it could be scalable much faster with a human monitoring the chats.

Extendable – Perhaps other developers could build ontop of the platform through an API.

Social – By collecting feedback from our users/investors

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Real-time: Surface up-to-date information instantly for customers.

Intelligent: Treat consumers as individuals through intelligent use of their data.

Contextual: Use technology to help consumers at specific, contextual life points.

Human: Make communications clear and easy to understand for anyone reading.

Extendable: Constantly look for opportunities to extend services and create end-to-end journeys.

Social: Have proactive conversations with customers to help them find new opportunities within the product they are using

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DIGITAL RICHES

R= Real time i.)The Realtime element(UI) will be customized for each customer, based on the K.Y.C, including EDD. INFORMATION OBTAINED AT THE POINT OF ONBOARDING AND AI. THE UI WILL CHANGE WITH THE CUSTOMER AS/SHE SHE EVOLVE AND ADD MORE PRODUCTS/LIFESTYLE CHOICES, TO HIS/HERS UI. THE APP IS CONSTANTLY EVOLVING WITH THE CUSTOMER/USER :stuck_out_tongue_winking_eye: :innocent:

I = Intelligence i.)SEE ABOVE ENTIERLY BASE ON ONBOARDING PROCESS. :wink:

C = Contextual i.) SEE ABOVE :wink:

H = Human i.)SEE ABOVE :wink:

E = i.) Extendable – Rest API WILL be made available TO PARTNERS AND DEVELOPERS, (after enhanced due diligence has been done.) :+1:

Social – Have a proper social media presence MEMBER PORTAL fit for purpose, with customer EXPERIENSES AND reviews easily provided and managed by the user(s). :clap:

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