I recently have run into problem while withdrawing bitcoin cash in my account at dax.btcc.com. They have wrongly sent me Bitcoin instead of Bitcoin Cash (a very minuscule amount though)!
I bought it to attention of their support team, as I felt it was the right thing to do, and now they have asked me to do a reversal to an unknown Bitcoin address. In fact, they have suspended one of my other BCH withdrawals until I send back the BTC to them!
Does anyone have any knowledge of their support structure so I can escalate and verify this address? Even with multiple tickets I am not getting responses from their team. So I have written one more email to their security team which seems to be the only other publicly known email ids for BTCC.
Is there any known email id for local authorities or securities commission to verify fraud or report that genuine withdrawal is not being respected by one of the exchanges under their control? Is it worth approaching them?