Confidence in the new technology by staff knowing that when they send a quote that the potential purchaser has:
a) received the quote.
b) understands the quoting system.
c) how to respond to any variables.
d) understands how to reply to the quote for confirmation.
e) confidence in the purchaser not putting the quote in the too hard basket and use methods that they are used to.
f)understand the benefits of using the new blockchain system compared to the old system and how this will improve the whole process.
g) changed dynamics when the order is in shipment.
h) confirmation and confidence once the shipment has arrived at its destination.
i) the payment process
The salesman makes a sale and puts the order in only to find out that the product is out of stock as he has no real time data to check availability. He then have to find out from various departments on the length of time, From there he would go back to the customer and would only be able to give a rough eta. With a baseline protocol solution this would be avoided and would change the whole nature of the business enterprise
ERP would fix this to a point but however would not incorporate all the benefits of the baseline protocol solutions.