Trying to reach my counsellor

Hello, I have reached out to my counsellor @Taha a week ago but have not received a response…
Can someone point me in the right direction. Btw I must say, from a customer experience perspective, I find it disappointing to have use the forum to establish this contact after a week of no response…

replying to myself here, I never heard anything from my personal counselor after many e-mails and attempts to reach him …@Ivan