Ledger Nano - can I trust this company?

I bought a Ledger Nano on line over a month ago and have still not received it. The tracking numbers they send are useless. They emailed two weeks ago that it has been sent from Brisbane, Australia to my address in New Zealand but still nothing.
On reading their Facebook page I can see that there are many complaints about this company.
What are other people’s experiences with this company? Can I even trust this product?

which online store did you buy from? I would trust the main ledger.com website but be cautious about any other location to ensure no tampering with device. Perhaps extra quarantining measures in place at this time!

The best practice for purchasing a Ledger Nano, is to buy directly from Ledger Nano. There have been multiple incidents of people buying it and repackaging it for sale and then stealing people’s cryptocurrency since they have access also. I would dispute charge on your credit card and just return it.

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The confirmation of purchase came from ledger.com so I would assume I haven’t been scammed by a fake company. But I am wondering if the legit company has now turned rogue given my very bad customer service and also some of the other complaints in their Facebook page.

I would contact the support directly on ledger.com to verify if the order is directly from them or the secondary vendor.